Privacy Policy

1. Introduction

Humanised Technology Solutions (Private) Limited ("Company", "we", "us", or "our") operates ravingCRM, a customer relationship management platform for education consultancies, migration agencies, and similar service providers.

This Privacy Policy describes how we collect, use, disclose, and protect personal information through the ravingCRM platform ("Platform"). By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that Users provide directly, including:

Account Information:

• Names and contact details (email, phone, address)
• Business information (company name, registration details)
• Login credentials

Customer and Client Data:

• Personal identification details (name, date of birth, nationality)
• Contact information
• Passport, visa, and immigration documents
• Educational records and qualifications
• Employment history
• Financial information (where required for visa/immigration applications)
• Application status and progress notes

Communication Data:

• Messages and correspondence through the Platform
• Support requests and feedback

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2.3 Sensitive Personal Information

The Platform may process sensitive personal information including:

• Racial or ethnic origin
• Health information (where required for applications)
• Religious beliefs (where required for visa applications)
• Biometric data (passport photos, identity documents)

We only collect sensitive information where necessary for providing the Platform services and with appropriate consent.

3. How We Use Your Information

3.1 Service Delivery

• Providing and maintaining the Platform
• Processing and tracking applications
• Enabling communication between Users
• Document management and storage

3.2 Platform Improvement

• Analyzing usage patterns to improve features
• Developing new functionality
• Conducting research using aggregated, anonymized data

3.3 Communication

• Sending service notifications and updates
• Responding to support requests
• Providing information about new features (with consent)

3.4 Legal and Security

• Complying with legal obligations
• Enforcing our Terms & Conditions
• Detecting and preventing fraud or unauthorized access

4. Data Sharing and Disclosure

4.1 Within the Platform

• Consultancies can access Team Member, Agent, and Customer data within their account
• Agents can access data of Customers they have referred
• Customers can view their own data and application status

4.2 Service Providers

We use third-party service providers who process data on our behalf, including:

• Cloud hosting providers (Microsoft Azure)
• Email delivery services
• Analytics providers
• Support and communication tools

These providers are contractually bound to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, privacy, safety, or property
• Enforce our Terms & Conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.

5. Data Storage and Security

5.1 Storage Location

Data is stored on Microsoft Azure cloud infrastructure across multiple regions. Primary data centers are located in regions selected to optimize performance and comply with local requirements.

5.2 Security Measures

We implement appropriate technical and organizational measures to protect personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

5.3 Data Breach Response

In the event of a data breach that may affect your personal information, we will notify affected parties and relevant authorities as required by applicable law.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

7. Data Retention

We retain personal information for as long as necessary to:

• Provide the Platform services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account termination, data may be retained for up to three (3) months before deletion, unless longer retention is required by law or requested by the Consultancy.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

8.1 Access and Portability

You may request access to your personal information and receive it in a portable format.

8.2 Correction

You may request correction of inaccurate or incomplete information.

8.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

8.4 Objection and Restriction

You may object to certain processing or request restriction of processing.

8.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at privacy@ravingcrm.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember preferences and settings
• Analyze usage patterns
• Improve Platform performance

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

10. Third-Party Links and Integrations

The Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform or sending an email notification. Continued use after changes constitutes acceptance.

13. Data Controller Information

For Users in the Platform:

• The Consultancy acts as the Data Controller for Customer data processed through their account
• Humanised Technology Solutions acts as the Data Processor on behalf of the Consultancy
• Humanised Technology Solutions acts as the Data Controller for account registration and Platform usage data

14. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Humanised Technology Solutions (Private) Limited
Email: privacy@ravingcrm.com
Website: www.ravingcrm.com

15. Sub-processors

We use the following sub-processors to deliver our services:

Sub-processor	Location	Purpose
Microsoft Azure	Multiple Regions	Cloud hosting and storage
SendGrid/Twilio	USA	Email and SMS delivery
Stripe	USA	Payment processing

This list may be updated from time to time. Consultancies will be notified of material changes.